The basic of Communication - Part2 - By Joseph Abboud, PMP,ITIL
Choosing a Method to convey your messages is critical. Preparation is summed up in three steps:
1- Decide what you want to convey. Have the idea(s) clear in your mind.
2- Choose the Method / Medium (Written or Verbal) that best suit your message.
3- Ensure that you have mastered its technique to a degree that allow you to convey it with ease.
It is a fact that people prefer visuals to communicate. (Presentation, Images, Multimedia)
Method 1 - Speaking (forms: Interviewing, Conversing, Meeting, Debating, Debriefing,
Giving a speech, Presenting)
When using method 1, pay great attention to your tone of voice. Talk naturally and without hesitation. This is the key. Your aim is to create a congenial environment, warm and friendly.
Never ever be surly. Ensure that you are not intentionally or unintentionally wearing an offensive look. Facial expression has to inspire confidence.
Watch your body language: Gestures, Postures, facial expressions are non-verbal communication used to help conveying a certain message. Professional Executives use gestures to emphasize a point when need be.
Most probably, you will be asked questions after you finish your speech. Take heed how you answer. Putting the pen in your mouth (pen-biting) reveals lack of confidence. Putting your hand around your neck while pondering the question demonstrates a need for re-assurance. Closing your eyes and frowning reveals that you are in conflict with your own ideas. Avoid all of these gestures.
Supportive gestures like titling your head, or putting your hand under your chin shows that you are listening attentively, and pause before you reply.
Part 3 - Writing Business Letters
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